AI customer assistant for freight and logistics companies
Stop answering "where is my shipment?" all day. Your team handles the hard cases.
An assistant that answers customers in chat and email at any hour using your real data: shipment status, quotes, delivery windows and policies. Tracking is checked safely with a code and ZIP. Anything unusual goes to your staff with the full conversation attached.
What dispatchers and support teams deal with.
Most of the inbox is the same few questions.
Customers ask where their shipment is and someone opens three screens to find out.
A customer asks for a price at night and goes to another carrier before morning.
Each person answers a little differently, and the customer gets replies that do not match.
Finding late shipments or the right order means digging through sheets and systems.
Customers learn about a late delivery when they call to ask.
Damaged freight and billing disputes wait behind routine questions.
How it works
- 0115-minute call
You tell us how shipments and quotes work today, and which systems hold the data.
- 02We build it around your data
Customer answers and internal tools use your real orders, rates and rules. You review the answers first.
- 03Safe by design
Customers see only their own shipment after a code and ZIP check. Staff changes need approval before saving.
- 04Your team stays in charge
Hard cases and anything you define go to a person, with the conversation attached.
What it does and what it does not.
Plain from day one, no big promises.
Answers status questions, gives quotes from your rules, books pickups and hands off complex cases.
It does not change records on its own. Every change from the staff side asks for approval first.
We have a working demo with a fictional logistics company: a customer chat and an internal panel. Keneth sends the demo login on request.
Depends on your systems and volume. We cover it on the call, no obligation.
Questions
Do I have to replace my systems?
No. We connect to what you already use, or start from exports if there is no direct connection.
Can it make mistakes?
It can, so you review the answers before it talks to a real customer, and you decide which topics always go to a person.
Do you have logistics clients?
Not yet, and we will not invent any. What we have is a working demo with a fictional company, and we explain on the call how it would fit yours.
Is my data safe?
We sign a confidentiality agreement and only use the data you give us for your assistant.
Who are you?
R2 Studio, a small studio led by Keneth Ruiz. We build websites, AI assistants and custom software for small businesses, in English and Spanish.
¿Lo puedo ver en español?
Let’s look at your inboxNo obligation.
Book a 15-minute call and we will show how an assistant would handle your most common questions.